Gartner CIO Agenda 2020 - Business Priorities | Budgets | Challenges | Action list

The latest Gartner CIO Agenda 2020 promulgates and reassures 2020 is the year of growth for the IT services companies. This is buttressed by taking a look at various aspects on what the CIOs have undergone in the past years and provides a detailed action list as prescription.

1. Top Business Priorities (3 out of 5) have not changed over the last 3 years. n = no of CIOs responded
Priority
2018 (n = 2615)
2019 (n = 2743)
2020 (n = 991)
1
Growth/market share
Digital initiatives
Digital transformation; and “Digital” Has Become Business as Usual
2
Digital business/ digital transformation
Revenue/business growth
Costs (operational excellence)
3
Profit improvement/ profitability/asset monetization
Operational excellence
Growth (Revenue / business growth)
4
Innovation, R&D, new products/services
Customer experience
Security
5
Customer focus
Cost optimization/reduction
Innovation

2. IT Budgets are increasing for 2020. Expected Change in Enterprise IT Budgets are
2018
2019
2020
Global
3.0%
2.9%
5.7% (2.8% UP)
EMEA
3.2%
3.3%
6.8% (3.5% UP)
APAC
5.1%
3.5%
8.8%(5.3% UP)
North America
2.0%
2.4%
3.6%(1.2% UP)
Latin America
2.8%
2.0%
3.3%(1.3% UP)

3. CIOs faced many turns/troubles during the last 4 years
                                i.            Organizational disruption
                               ii.            Severe operating cost pressure
                             iii.            Shifting consumer demand
                             iv.            Cybersecurity issue
                               v.            External disruption of your business environment
                             vi.            Labor disruption

4. The above troubles / turns make the following things harder.
a.       Ability to attract the right talent to fill our needs
b.      Speed at which new business initiatives are launched
c.       Ability to fund new business initiatives
d.       Speed at which business initiatives are successfully completed
e.       IT budget growth

5. Action list : Choose & Focus
Alignment à Make it dynamic
Anticipation à Take more risks
Adaptability à IT leaders turn the IT organization into an instrument of change for the enterprise.
1.       Great leadership
1.       IT as a differentiator
9. Fluid culture à In a crisis, employees must be able to change established habits and think in creative ways to meet a new set of challenges. In short, readiness for change becomes a cultural requirement.
2.       Disciplined IT investment
2.       Anticipating change
10. Enterprise Agility
3.       Compelling vision
3.       Balanced risk taking

4.       Continuous strategy


5.       Robust relationships


How CIOs should respond:
·         Improve decision support for business executives, identifying where they need more/ better/ faster/clearer data.
·         Shorten decision-making time by considering what IT can automate
How should CIOs respond?
·         Embrace the agile “servant leadership” practice of “leading from behind” to enable greater autonomy, creativity and self-management across IT.
How should CIOs respond?
•         Kick-start a culture change initiative within the IT organization that emphasizes a growth mindset and continuous learning.
•         Identify the new behaviors you want to encourage in IT staff.


Courtesy & Inspiration
1. Gartner 2020 Agenda
2. Gartner CIO agenda - webinar

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